Odeny, Maube & Company

Advocates, Commissioners for Oaths & Notaries Public
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First Contact

Whenever a client or a prospective client first meets with us, we establish a full understanding of the matter and the objective of the client .

Communication

As early as possible, will give the client an indication of the legal issues to be resolved and the scope of our advisory work.

Our Charges

Our legal fees will always be discussed and agreed upon at an early stage.
Our Approach To Quality Client Service

  1. First contact:

    Whenever a client or a prospective client first meets with us, we; Seek to establish a full understanding of the matter and the objective of the client. If we are unable to take instructions we make it known At the first meeting.
    The matter may be one where we feel our level of experience may not be adequate in which event we'll readily suggest names of senior or experienced practitioners for him to try. There may also be a conflict of interest or it may be a claim against an existing client. It is however not our policy to reject instructions merely because the brief may not be as lucrative in returns.

  2. Terms of Engagement:

    Where we take instructions the client will be issued with our terms of Engagement which will form the basis upon which we'll work. The terms will cover areas such as fees, payment and complaint, document handling and professional standards.

  3. Communication:

    As early as possible, we'll give the client an indication of the legal issues to be resolved and the scope of our advisory work. We will discuss the client’s requirements as to timetable, witness statements, supporting evidence and communication.
    We except clients to call us at any stage to discuss progress and obtain clarification on any stage.
    We have a team of messengers who deliver documents within the town center during working house. For out of town deliveries we use reputable firms of couriers.

  4. Timetable:

    At our first meeting, we will discuss a timetable with the client and take note on any specific deadlines which will have to be met. it is our objective to meet all feasible deadlines and to progress matters as quickly and efficiently as possible.

  5. Our Office Hours:

    We work form Monday to Fridays from 7.30a.m to 5.30 p.m. However, our lawyers often work outside these hours and our office is usually open every Saturday between 8.OOa.m and 1.OOp.m. with at least one support member of staff. We are also flexible and either of the partners is always on call to attend to urgent matters.

  6. Our Charges:

    Where the matter is one that is covered by the statutory scale of Advocates fees, then that will invariably be the applicable fees. In the matters not directly covered by the scale fees, unless we believe that a client is entirely familiar with the legal costs likely to be associated with a particular matter, fees will always be discussed and agreed upon an an early stage. All revisions of fees necessitated by the complexity of or the erstwhile unforeseen developments in the brief shall also be communicated to the client and his view will always be taken into account.

  7. Status Reports:

    We issue our clients with periodic reports on the status of their suits which includes a brief of the work done so far and the next cause of action.

  8. Payments:

    We require a client to make an initial deposit on the likely level of fees and disbursements. A full account of the deposit will be given. Such sums are paid into a separate client account and are held for the mater to which the deposit relates. Money held on account is not transferred to our own office except in accordance with strictly defined rules and procedures, and normally only when a fee-note is sent to the client or when disbursements are incurred. We will render interim bills on a periodic basis. Our charges are calculated on the basis that the fee-note will bepaid by a client promptly on receipt.
    Value Added Tax at the standard rate is payable on legal fees and on some disbursements, except in limited circumstances.

  9. At The End Of The Matter:

    When a matter is concluded we wifi report on the outcome and explain any further action which may need to be taken. After accounting for any outstanding moneys we will normally return all original documents to our client and place our file in store for six years.

  10. Professional Indemnity Cover:

    This Firm has taken out a Professional Indemnity Cover in the sum of Kenya Shillings Two Million Only Ksh. 2,000,000 issued by the reputable firm of Ms CHARTIS LIMITED (Formerly known as AIG Insurance Company Limited).